Refund policy

RETURN & REFUND POLICY

We hope you love your purchase from Phoenix Mahjong Club. Please review our return and exchange policy before purchasing.

ONLINE PURCHASES

Eligible merchandise purchased online may be returned within 14 days of delivery for a refund to the original form of payment.

To be eligible for a return, merchandise must be unused, undamaged, and in its original packaging with all original accessories, tags, inserts, and materials included.

Mahjong tile sets must remain unopened and in their original sealed packaging to be eligible for a return.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as The Mahj Clubs is not responsible for merchandise lost during return shipping.

Original shipping charges are non-refundable.

Please contact us before sending a return so that we can provide return instructions. Returns sent without prior authorization may not be accepted.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Personalized, embroidered, or monogrammed merchandise
• Sale and clearance merchandise
• Gift cards
• Special-order or custom-order merchandise once the order has been placed with our supplier
• Automatic mahjong tables
• Merchandise that has been used, opened, damaged, altered, or is missing original packaging or components

AUTOMATIC MAHJONG TABLES

All automatic mahjong table sales are final and are not eligible for return, refund, or exchange.

Automatic mahjong tables include a 90-day limited warranty from the date of delivery or pickup covering both parts and labor for defects in materials or workmanship under normal use.

During the 90-day warranty period, if The Mahj Clubs determines that a covered defect exists, The Mahj Clubs will provide or arrange for the necessary parts and labor to repair the table at no charge to the customer.

The warranty does not cover damage or malfunction resulting from misuse, accidents, improper care, unauthorized modifications or repairs, improper electrical connections, normal wear and tear, cosmetic damage, or damage caused by moving or transporting the table after delivery or pickup.

Customers must notify The Mahj Clubs of a warranty issue within the 90-day warranty period and provide order information, a description of the problem, and photos or video when requested.

After the 90-day warranty period, any parts, service, labor, transportation, or repair costs are the responsibility of the customer.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact The Mahj Clubs within 7 days of delivery.

Please include your order number, a description of the issue, and photographs of both the merchandise and packaging.

If the item is determined to be damaged, defective, or incorrectly shipped, The Mahj Clubs will work with you to provide an appropriate replacement, refund, or other resolution. We will cover return shipping when the return is due to an error on our part or an eligible damaged or defective item.

REFUNDS

Once an eligible return is received and inspected, approved refunds will be issued to the original form of payment. Processing times may vary depending on your financial institution.

IN-STORE PURCHASES

Merchandise purchased in person at The Mahj Clubs may be exchanged within 30 days of purchase with proof of purchase.

In-store purchases are not eligible for refunds.

Merchandise must be unused and in its original condition and packaging. Personalized, embroidered, monogrammed, special-order, sale, and clearance merchandise is final sale.